Family-Centered Coaching strengthens how human service providers engage families and community partners by shifting power to families. While FCC can be used with anyone, regardless of their familial status, it was designed specifically to support people who set and achieve their goals within the context of their family. 

Coaches create an environment where family members are able to think more creatively and critically about their goals and make choices that are more aligned with their family goals. In partnership with families, organizations can then create new pathways to economic prosperity, personal fulfillment, and racial justice. 

Organizations practicing FCC span 35 states. They are rural and urban, community-based nonprofit and government-based, small and large. The model spans across programs providing workforce development, early learning, housing services, and more–all working holistically in partnership with families. Watch this video to from our partner in Maricopa County, Arizona to hear first-hand how one organization transformed how they worked with families through FCC.

The Learning Journey

The Prosperity Agenda offers this learning journey to support staff as they steward their organization through the successful adoption of FCC. Through a comprehensive series of learning experiences, we support you from an initial organizational assessment and all the way through the launch of a continuous improvement process. 

Adoption of FCC will look unique in each individual organization. The FCC learning journey, however, consistently offers these outcomes: 

  • Deepens how organizations center on the experience of families/participants
  • Fosters a shared language that supports collaboration
  • Builds greater empathy within teams and throughout various levels of the organization
  • Breaks down organizational silos 
  • Increases the sense of purpose among staff
  • Honors families as they report that they are making progress on their goals

The Learning Experiences

These learning experiences and the accompanying resources together offer a comprehensive learning journey to adopt FCC.

Remote Learning: For the foreseeable future, we are providing all our services online. User-friendly online tools are provided for full engagement and easy access to materials. Learning experiences are also capped at specified sizes (listed below) and lengths to ensure an optimal experience.

  • Organizational Assessment: To better understand the current systems, structures, culture, and capacity of your organization, we begin with an organizational assessment. Assessment results (summarized in a brief report), will guide how we can work together to best leverage strengths and navigate challenges towards adoption of FCC. 
  • Family-Centered Coaching Launch: This kickoff meeting is open to anyone across the organization that would like to understand the FCC approach and adoption process. It helps build buy-in, clarity, and collective vision and voice as we move toward a coaching approach. There is no limit to the number of participants in this event.
  • Learning Journey Orientation: This one-time session orients staff to the online classroom platform and other internet-based resources. Attendees will also have the opportunity to meet with their small learning groups to plan how and when they will work together to complete learning assignments. There is no limit to the number of participants in this session.
  • Anatomy of the Family-Centered Coaching Mindset: This series of seven sessions invites staff working at all levels of the organization to reflect on how they view the people they support, and to become more aware of how our experiences, biases, and social systems may hyper-focus on “individual responsibility.” This learning experience is not about the “how-to’s” of FCC. Rather, it zooms in on how our mindsets impact the families you serve in both intentional and unintentional ways.
  • Family-Centered Coaching Toolkit Onboarding: This series of six sessions is designed to onboard staff working directly with families, and their supervisors, to the FCC framework and toolkit. These sessions are a bridge from mindset to practice. Staff learn how to build trusting, collaborative, and non-judgmental relationships with participants. Through key coaching skills and tools, staff learn to facilitate transformative coaching conversations.
  • Supervision Onboarding: Over two sessions, staff who supervise coaches are onboarded to practices and tools that support FCC. Session one guides staff on how to cultivate a culture of feedback; session two orients staff to use The Coaching Conversation Guide as part of their supervision. Through this management approach, these supervisors will help lead a community of practice and drive continuous improvement.
  • Community of Practice Launch Support: Through targeted technical assistance (TA) at specified points in the adoption process, we’ll support leadership to successfully launch a Community of Practice around Family-Centered Coaching. This dedicated space allows coaches to continue to improve their coaching practice through peer support. Using custom evaluation tools, data direct from participants further deepens practice by ensuring that coaching stays centered on families.