Tool: Roles a Coach Can Play

This tool supports the Family-Centered Coaching principles of transparency and collaboration. By being transparent about the different roles a coach can play, you keep the parent in the driver’s seat, setting the agenda. Making the roles clear to the parent ensures the coach is operating from a collaborative perspective.

  • Share this tool and explain to the parent that there are three main roles you can play as you work together, and that these can change in the course of a meeting and/or at different meetings. As the coach, these roles align with the three approaches of case management, discovery (readiness assessment), and goal-setting. Programs may use alternate language to describe these three roles based on staffing patterns, and thus, can modify the tool to reflect that. For example, a program might have a Case Manager, a Career Coach, and a Family Advocate. Each may play one of the distinct roles.
  • Review the three roles and answer any questions the parent may have.
  • Explain that at different times based on the conversation and information shared, you will be checking in with the parent to see which role would be most helpful to them. Let the parent know you will be asking permission to switch roles as they are the ones deciding what would work best.
  • If a parent is uncertain about what might be most helpful, you can then ask if they would like your input.

Below is a PDF you can print, download or view full screen. See the toolbar at the top of the PDF for these various options. If you view in full screen, to get back to the normal page view, click the toggle in the toolbar at the bottom of the PDF.


The Prosperity Agenda provides these resources as the designated national administrator of Family-Centered Coaching.