Participant experience is one of the earliest measurable indicators of program engagement. LIFT, a nonprofit dedicated to helping people exit poverty, found engaged participants made up to three times as much progress on their goals (such as accessing employment and benefits). LIFT also found participants who reported stronger social connections completed 1.6 times as many goals. (LIFT 2016 Constituent Voice Key Findings).
Use this survey to understand how participants experience coaching. Quantifying participant experiences allows you to recognize progress, identify risks, and see the impact of your work.
- Start small, learn quick Measurement tools don’t have to be administered organization wide at the beginning.
- Segmentation Before administering the survey, consider whether segmenting the data by region, role, team boundary, service or program, or individual coach. Depending on how you expect to use the data to make decisions, add questions to identify the individual coach, the program the respondent participates in, or the office they visited.
- Anonymity Decide whether this information will be connected to other data sources. If you’d like to ask respondents to provide their names, contact information, or other personally identifiable information, ensure that you provide a brief introduction at the top of the survey to let them know how the data will be used. Other intake or program documentation may already cover the use of quotes or information for public-facing reports or marketing, and if not ensure that clear expectations are set and permission is given in writing on the survey.
- Incorporating Insight and Sharing Back One way to combat survey fatigue is to make the information sharing a two-way conversation. Participants want to know their time taking a survey was valuable, that others listened to what they shared, and that the data was useful. You might share that this is an opportunity for community members to participate in the evolution of our organization as we work to become more impactful. Before administering the survey, consider how the insights from the survey or the decisions made based off of the survey will be shared back with the community. Options for sharing and follow-up range from individual emails, sharing a newsletter, posting on your website, or hosting a community listening and share-out session to review the results.
- Survey Delivery Consider using a box for respondents to put their responses in.
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